If you are interested in this role please email us at esports@seacoastspartans.com.
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Spartans eSports Academy Customer Service Representative
We are looking for a new team member who is passionate about Youth Sports, specifically eSports. The ideal candidate is a self-starter who works well in a team environment and has strong communication skills. We actually mean this!
You are the face and the voice of our brand.
Your Day-to-Day:
- Keep front-facing operations clean and presentable.
- Greet and welcome guests as soon as they arrive
- Help guests sign-in, purchase time and escort them to their seats
- Answer incoming calls and address customer inquiries while providing excellent customer service
- Accurately handle all customer transactions using point of sale system
- Become proficient in using our internal eSports Center software
- Up-sell additional products when appropriate
- Assist event organizers in running tournaments and or programs
- Collect at least 2 pieces of content per shift to be shared with our Marketing department that is specific to Twitter, Instagram and Tik Tok
- Preferred knowledge of Computer Gaming.
- Through your leadership & actions help promote
- Trustworthiness
- Respect
- Responsibility
- Fairness
- Caring
- Good Citizenship
QUALIFICATIONS:
What you bring to the team:
- Familiarity with how to use computers & gaming consoles
- Proficient in English (oral and written), additional languages are a plus.
- Strong communication, organization, multitasking and people skills
- Basic math skills
- Basic knowledge of eSports and video games
- Ability to work in a team environment
- Knowledge of the proper etiquette and service standards
- Monitor activities to ensure adherence to rules and safety procedures.
- Ability to work calmly and effectively under pressure
- Maintain knowledge of the company and the areas to ensure guests have the correct information.
- Expected at all times to handle themselves in front of all guests and staff in a professional manner.
- Every employee is responsible for center cleanliness
- Self –Starter
ESPORTS coach Requirements / Qualifications
Qualifications:
Ability to:
- Teach the fundamental, physical, and mental skills needed in esports.
- Promote academic excellence within the Spartans eSports Academy.
- Foster a desire to promote school spirit and a positive community climate.
- Communicate with staff, players, and parents with character and competence.
If you are interested in this role please email us at esports@seacoastspartans.com.